This policy explains what data we receive when you visit www.lawmo.org or communicate with us by phone, email or text message (SMS). This policy does not include information we collect if you apply for our legal services or we act as your legal representative; those communications are already protected by other attorney-client confidentiality rules.
Information We Collect
- Information you give us: We collect personal information if you request communication services from us like signing up for our email list. This usually includes your name and email address or phone number.
- Information we obtain automatically: We collect some information automatically when you call us or visit our website. When you visit lawmo.org, our website collects information such as the type of device you used to visit our website, the internet browser you used, the date and time of your visit, your IP address, and what pages you visited. Some of that information is stored using “cookies.”
Why We Collect Information
Legal Aid of Western Missouri uses this information to improve how we can communicate with you, see how our web pages are being used, and learn what is important to our website visitors. Legal Aid of Western Missouri does not sell your information.
Information Sharing
Our Technology Providers: We reserve the right to use third-party technology tools for the purposes listed above. We use the technology to better communicate with you and provide legal assistance. These technology providers have separate privacy policies, and we suggest you review their privacy policy if you access our website or other technology. Some of our technology providers are listed below.
- Google: Our website uses Google Analytics to help us understand how visitors find us and interact with our content. For more information about how Google Analytics uses your data, please visit https://support.google.com/analytics/answer/6004245#info_for_visitors.
- MailChimp: We use MailChimp to send communications via email. You can find out more about what MailChimp tracks using cookies at https://mailchimp.com/legal/cookies/.
- Zoom: We use Zoom products for virtual meeting spaces. Their privacy policy can be found at https://explore.zoom.us/en/privacy/.
- Nextiva: We use Nextiva communication products for telephone services and text messaging. Their privacy policy can be found at https://www.nextiva.com/privacy-policy.html.
How We Use Your Information
The information collected is used solely for communicating with the intended party. We may use the information provided to communicate with you via phone, text (SMS), and email. We do not share your information with external parties for marketing or other purposes.
Your Data Rights
Text Messages (SMS/MMS): We will only send text messages to you if you have given us a mobile phone number and given us permission to text you. If permitted, we may text you about the status of your application for legal help, referral information, appointment reminders, or information regarding the legal services you are receiving from us. By agreeing to receive text messages, you acknowledge that standard text messaging rates from your wireless carrier may apply. Any costs related to receiving a text message are the responsibility of the individual receiving the messages. Check with your mobile phone provider for details on receiving text messages if you have questions.
Email messages: Legal Aid of Western Missouri does not require an email address to receive services. If you want to use email for communication, we will use email to provide information about the legal services you are receiving. Because unencrypted email is not considered a secure form of communication we ask you to provide written authorization to communicate with us by email.
Minors: Our website is not intended for use by any minors of any age and we do not knowingly collect any information from children under 13 through our website. If you apply for legal services, we may ask about your household composition (including the number of minor children who live with you) in order to assess your income eligibility.
Policy Updates
We will update this policy periodically. All updates will be shared on our website and will include the effective date of any modified policy.
Our Contact Information
If you have any question about Legal Aid of Western Missouri’s privacy policy, email list, or our website, please contact privacy@lawmo.org.